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Terms & Conditions

Terms of use of Pakades for buyers, travellers and village shop partners, including Kuantar services, payments, bookings, delivery and PPOB.

By signing up for or using Pakades (pakades.online and its apps) you agree to these terms. Pakades is operated by PT Indo Smart Media.

1. Role of Pakades

Pakades is a platform connecting buyers with village shop partners (product sellers, tourism operators, lodgings, travel operators, cooperatives, livestock and fish farmers, and MSMEs). Goods and services are sold by the partners. Ride, Car, Send, Food and Mart are provided by Kuantar and its driver-partners; Pakades forwards your order to Kuantar.

2. Accounts

  • Account data must be accurate; one phone number per account. Your phone is verified by OTP before ordering.
  • Keep your password and OTP secret. We never ask for your OTP.
  • We may suspend accounts suspected of fraud or unlawful activity.

3. Prices & payment

  • Product and ticket prices are set by partners. Delivery, service fees and discounts are calculated by the system and shown before you pay.
  • Pay with your Pakades balance, online methods through Xendit, or cash (pick-up at the shop and Kuantar services that accept cash only).
  • Online payments not completed before the deadline cancel the order automatically.

4. Product orders

  • Delivery options: Kuantar driver (same city), courier through Biteship (intercity), or pick-up with a pick-up code.
  • Buyers may cancel while the seller has not started processing. If the seller rejects or delivery fails, money is returned as described in the Refund Policy.
  • Livestock and fresh goods are delivered as agreed and within the seller's ability; the seller is responsible for describing their condition.

5. Ticket, room & travel bookings

  • A QR e-ticket is issued after payment and is valid on the chosen date. Show it to staff to be scanned.
  • Free cancellation until 24 hours before the visit/check-in date (configurable by the operator). After that, or once the e-ticket is used, the partner's policy applies.
  • Daily capacity is set by the partner; the system refuses bookings when full.

6. Kuantar services

Ride, Car, Send, Food and Mart orders are also subject to Kuantar's terms, including cancellation fees after a driver has accepted and hand-over codes for deliveries.

7. PPOB

Make sure the destination number is correct. Successful transactions cannot be cancelled; failed ones are refunded to your balance automatically.

8. Partner terms

  • Partners must sell lawful goods/services as described, with genuine photos, and hold the required permits (including animal health and food safety).
  • A platform commission applies per transaction as configured for the service and shown in the partner panel. Earnings reach the balance when the order completes and can be withdrawn to a bank account.
  • Some shops may also be listed in Kuantar Mart; partners can switch this off in shop settings.

9. Content & AI

PakadesVA gives general guidance and can be wrong. The order data shown on the confirmation screen prevails. Do not misuse PakadesVA or upload unlawful content.

10. Liability

We work to keep the service available and secure but are not liable for indirect losses or disruptions beyond our control. Our liability is limited to the value of the transaction concerned.

11. Law & disputes

These terms are governed by the laws of the Republic of Indonesia. Disputes are settled amicably, then through the district court of PT Indo Smart Media's domicile.

Questions: info@pakades.online · WhatsApp +62 851-3719-0353.

Last updated: 29 Oct 2026